Refund Policy

Last updated: October 27, 2026

Because SATURATE™ products are personal-care products, we can accept returns only on items that are unopened, unused, and in their original sealed condition unless the product arrived damaged, defective, or incorrect.

Eligible Returns

Eligible unopened and unused items may be returned within 30 days of delivery. Contact us at info@getsaturate.com before sending a return so we can provide return instructions.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email info@getsaturate.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and work with you on an appropriate replacement or refund.

Non-Returnable Items

Opened, used, or unsealed personal-care products cannot be returned for hygiene and safety reasons unless they are damaged or defective.

Return Shipping

Customers are responsible for return shipping costs on eligible change-of-mind returns. If the return is due to our error, an incorrect item, or a verified damaged or defective product, we will cover the appropriate return or replacement shipping.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, when a return is required. Original shipping charges are not refundable unless the return resulted from our error. Your bank or payment provider may require additional time to post the refund to your account.

Questions? Contact info@getsaturate.com.